Terms of Service

These Terms of Service ("Terms") govern the provision of services by CT Communications and Maintenance ("CT Communications", "we", "us", or "our") to clients ("Client", "you", or "your") in the Republic of South Africa.

By requesting a quotation, signing a service agreement, or engaging CT Communications to perform any work, you confirm that you have read, understood, and agree to be bound by these Terms. If you are acting on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms.

These Terms, together with any written quotation or service agreement issued by CT Communications, constitute the full agreement between the parties. In the event of any conflict between these Terms and a specific written agreement, the written agreement will prevail to the extent of the conflict.

CT Communications provides professional telecommunications engineering and maintenance services to residential, commercial, and enterprise clients across South Africa. Our services include, but are not limited to:

• chevron_right Fiber optic installation - design, trenching, cable laying, splicing, and termination for commercial and residential fiber networks.
• chevron_right Distributed Antenna Systems (DAS) - active and passive DAS design, installation, and commissioning for indoor and outdoor signal distribution.
• chevron_right RF engineering - radio frequency planning, site surveys, antenna installation, and signal optimisation.
• chevron_right Network maintenance - preventative and reactive maintenance of telecommunications infrastructure, tower maintenance, and structured cabling.
• chevron_right Equipment repairs - diagnosis, repair, and replacement of telecommunications hardware and networking equipment.
• chevron_right Structured cabling - Cat5e, Cat6, and Cat6A data cabling, patch panel installation, rack mounting, and cable management.

The specific scope of work for each engagement will be defined in a written quotation or service agreement. CT Communications reserves the right to subcontract portions of any project to qualified sub-contractors at its discretion, while retaining full responsibility for the quality of the work delivered.

All service quotations issued by CT Communications are valid for a period of 30 calendar days from the date of issue. After this period, the quotation expires and prices may be subject to revision based on current material costs, labour rates, and site conditions.

A quotation does not constitute a binding agreement. A service agreement is formed only upon written acceptance of the quotation by the Client, which may be communicated by email, signed documentation, or written purchase order. Verbal acceptance alone is not sufficient to create a binding obligation on CT Communications.

Any changes to the agreed scope of work must be authorised in writing by both parties before additional work is undertaken. CT Communications will issue a variation order setting out the additional or modified scope and any associated cost adjustments. Work performed outside the original scope without a variation order will be charged at CT Communications' prevailing day rates.

The following payment terms apply to all engagements with CT Communications:

• chevron_right Project deposit - for projects with a total contract value exceeding R10,000 (inclusive of VAT), a deposit of 50% of the contract value is payable prior to commencement of work. The remaining balance is due upon practical completion of the project.
• chevron_right Retainer clients - clients on a monthly retainer agreement are invoiced at the end of each month, with payment due within 30 calendar days of the invoice date.
• chevron_right Ad hoc services - work completed on an ad hoc basis is invoiced upon completion and is due within 30 calendar days of the invoice date.
• chevron_right Late payment - invoices not settled within the prescribed payment period may attract interest at the maximum prescribed rate under the National Credit Act, and CT Communications reserves the right to suspend services until all outstanding amounts are paid.

All prices quoted are exclusive of VAT unless explicitly stated otherwise. VAT will be charged at the applicable rate as required by South African law. Payment is to be made by electronic funds transfer to the banking details provided on the invoice.

CT Communications provides the following warranties on work performed:

• chevron_right Workmanship warranty - a 12-month warranty applies to all installation and repair work performed by CT Communications, covering defects arising directly from faulty workmanship. This warranty commences on the date of practical completion as documented in the handover record.
• chevron_right Equipment warranties - manufacturer warranties on hardware and equipment supplied by CT Communications are passed through to the Client. CT Communications will assist with warranty claims where possible, but cannot guarantee manufacturer response times or outcomes.

Warranties do not cover defects or failures resulting from physical damage caused after completion, misuse, unauthorised modifications, acts of vandalism, fire, flood, lightning, power surges, or any other external cause not attributable to CT Communications' workmanship. Warranty claims must be submitted in writing within the warranty period.

To enable CT Communications to perform services safely and efficiently, the Client agrees to the following obligations:

• chevron_right Site access - provide CT Communications personnel with timely and safe access to all areas of the site required to perform the agreed work. Delays caused by restricted access may result in revised timelines and additional costs.
• chevron_right Power supply - ensure adequate and stable electrical power supply is available at the work site where required for the installation, testing, or commissioning of equipment.
• chevron_right Accurate information - provide accurate and complete information regarding site conditions, existing infrastructure, and any known hazards prior to commencement of work. CT Communications accepts no liability for delays, defects, or additional costs arising from inaccurate or incomplete information supplied by the Client.
• chevron_right Permits and approvals - obtain any necessary landlord approvals, body corporate permissions, or municipal permits required for the work to be performed, unless CT Communications has expressly agreed in writing to obtain these on the Client's behalf.

To the maximum extent permitted by applicable law, CT Communications' total liability to the Client for any claim arising out of or in connection with a service agreement shall not exceed the total contract value paid by the Client for the specific engagement giving rise to the claim.

CT Communications shall not be liable to the Client for any indirect, incidental, special, or consequential losses, including but not limited to:

• chevron_right Loss of revenue, profit, or business opportunity.
• chevron_right Loss of data or corruption of data.
• chevron_right Downtime or service interruption losses.
• chevron_right Reputational damage or third-party claims made against the Client.

Nothing in these Terms excludes or limits CT Communications' liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

CT Communications shall not be liable for any delay or failure to perform its obligations under a service agreement where such delay or failure is caused by circumstances beyond its reasonable control ("force majeure event").

Force majeure events include, but are not limited to:

• chevron_right Load shedding or unplanned power outages affecting the ability to perform or test work.
• chevron_right Civil unrest, strikes, protests, or public disorder affecting site accessibility or personnel safety.
• chevron_right Natural disasters including floods, fires, severe storms, or earthquakes.
• chevron_right Government actions, regulatory changes, or national emergencies declared by lawful authority.
• chevron_right Supply chain disruptions resulting in unavailability of materials or equipment.

CT Communications will notify the Client promptly upon becoming aware of a force majeure event and will take reasonable steps to mitigate its effects. Where a force majeure event persists for more than 30 consecutive days, either party may terminate the affected agreement on written notice without penalty, except for payment of amounts due for work already completed.

The following terms apply to the cancellation and termination of service agreements:

• chevron_right Retainer agreements - either party may terminate a retainer agreement by providing 14 calendar days' written notice to the other party. All services performed up to the termination date will be invoiced and must be paid within the standard 30-day payment period.
• chevron_right Project cancellation by Client - if the Client cancels a project after written acceptance of a quotation, any deposit paid will be forfeited to CT Communications as compensation for mobilisation costs, reserved scheduling, and preparatory work already undertaken. If materials have been procured specifically for the project, the Client will be liable for those material costs in addition to the forfeited deposit.
• chevron_right Termination for cause - either party may terminate an agreement immediately on written notice if the other party commits a material breach that is not remedied within 14 days of receiving written notice of the breach, or becomes insolvent, is placed under business rescue, or has a liquidator appointed.

All designs, technical drawings, network diagrams, specifications, documentation, and other work product created by CT Communications in the course of performing services remain the intellectual property of CT Communications until full and final payment of all amounts due under the relevant agreement has been received.

Upon receipt of full payment, CT Communications grants the Client a non-exclusive licence to use the deliverables for their intended purpose at the specified site. CT Communications retains the right to use anonymised project information, photographs, and general methodology for portfolio, marketing, and training purposes, unless the Client has expressly requested confidentiality in writing.

The Client may not reproduce, distribute, or modify CT Communications' documentation or designs for use at other sites or by other contractors without prior written consent from CT Communications.

The parties agree to make every reasonable effort to resolve disputes amicably before resorting to formal legal proceedings. The following process applies:

• chevron_right Step 1 - Direct negotiation - either party may raise a dispute in writing. The parties will engage in good faith negotiations for a period of 14 calendar days to attempt to reach a resolution.
• chevron_right Step 2 - Mediation - if direct negotiation fails, the parties will attempt to resolve the dispute through voluntary mediation facilitated by a mutually agreed mediator. The costs of mediation will be shared equally between the parties.
• chevron_right Step 3 - Arbitration - if mediation does not result in resolution within 30 days, the dispute shall be finally resolved by arbitration in accordance with the Arbitration Act, No. 42 of 1965, as amended. The arbitration shall be conducted in Pretoria, Gauteng, and the language of proceedings shall be English.

Notwithstanding the above, either party may seek urgent or interim relief from a court of competent jurisdiction where necessary to protect its rights.

These Terms and all service agreements entered into with CT Communications are governed by and construed in accordance with the laws of the Republic of South Africa, including but not limited to the Consumer Protection Act, the Electronic Communications and Transactions Act, and the National Credit Act where applicable.

The parties consent to the jurisdiction of the courts of the Republic of South Africa in respect of any dispute not resolved through the dispute resolution process set out in Section 11.