Privacy Policy

CT Communications and Maintenance (referred to as "we", "us", or "our") is a telecommunications engineering company registered and operating in the Republic of South Africa. We are based in Brakpan, Gauteng, and provide services including fiber optic installation, DAS systems, RF engineering, network maintenance, and equipment repairs.

This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our website at ctcommunications.co.za or contact us directly. We are committed to processing your personal information responsibly and in accordance with applicable South African law.

By using our website or submitting a contact form, you acknowledge that you have read and understood this policy.

We collect personal information only when you voluntarily provide it to us. This typically occurs when you submit a contact or enquiry form on our website. The information we may collect includes:

• chevron_right Full name - to identify you and address correspondence appropriately.
• chevron_right Email address - to respond to your enquiry by electronic mail.
• chevron_right Phone number - to contact you by telephone when required.
• chevron_right Company name - to understand the business context of your enquiry.
• chevron_right Service interest and message content - to understand your specific requirements and respond appropriately.

We do not collect sensitive personal information (as defined under POPIA) through our website. We do not request identity numbers, financial account details, or health information through any of our online forms.

We use the personal information you provide solely for legitimate business purposes directly related to the reason you contacted us. Specifically, we use your information to:

• chevron_right Respond to your enquiry or request for information.
• chevron_right Prepare and provide service quotations relevant to your stated requirements.
• chevron_right Facilitate the delivery of services you have engaged us to perform.
• chevron_right Maintain records of service agreements and correspondence for operational continuity.
• chevron_right Comply with applicable legal or regulatory obligations.

We do not use your personal information for unsolicited marketing, profiling, or automated decision-making. We will not sell, lease, or trade your information to any third party.

CT Communications and Maintenance processes personal information in accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA), which regulates the responsible handling of personal information in South Africa.

We adhere to the following conditions for lawful processing as defined in POPIA:

• chevron_right Accountability - We take responsibility for ensuring compliance with this policy and applicable law.
• chevron_right Processing limitation - We collect only what is necessary for a specific, defined purpose.
• chevron_right Purpose specification - We collect information for a specific, explicit, and legitimate purpose and do not process it in a way incompatible with that purpose.
• chevron_right Information quality - We take reasonable steps to ensure information is accurate and kept up to date.
• chevron_right Openness - We maintain this policy to keep data subjects informed of how their information is handled.
• chevron_right Security safeguards - We implement appropriate technical and organisational measures to protect information against loss, damage, or unauthorised access.

Our Information Officer is responsible for overseeing compliance with POPIA. Any concerns regarding data processing may be directed to us at info@ctcommunications.co.za.

Contact form submissions are stored as structured data files on our web server, which is hosted on a secure South African server infrastructure. Access to this data is restricted to authorised CT Communications personnel only and is protected by server-side authentication.

We do not share your personal information with any third parties except where required by law or where explicitly necessary to fulfill a service agreement you have entered into with us.

We apply the following security measures to protect your data:

• chevron_right HTTPS encryption for all data transmitted to and from our website.
• chevron_right Password-protected administrative access to stored contact data.
• chevron_right Server-side access controls limiting data retrieval to authenticated sessions.

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the Information Regulator and affected data subjects as required by POPIA.

Our website uses minimal cookie technology. We do not deploy advertising, tracking, or profiling cookies. The only cookies used on this website are:

• chevron_right Session authentication cookies - used exclusively for the administrative back-end of the website. These cookies are not set for general visitors and expire when the browser session ends.
• chevron_right Theme preference storage - a local storage entry (not a cookie) that records your dark or light mode preference for a consistent visual experience on return visits.

You may configure your browser to refuse or delete cookies at any time. Disabling cookies will not affect your ability to use any part of our public website.

Our website loads certain resources from third-party providers. These include:

• chevron_right Google Fonts - font files are loaded from fonts.googleapis.com and fonts.gstatic.com. Your browser may transmit your IP address to Google as part of this request. Google's use of this data is governed by the Google Privacy Policy (policies.google.com/privacy).
• chevron_right Google Analytics - if configured on this website, Google Analytics may collect anonymised usage data including pages visited, time on site, and device type. This is used for website improvement purposes only. No personally identifiable information is sent to Google Analytics.
• chevron_right GSAP (GreenSock Animation Platform) - JavaScript animation library loaded from Cloudflare CDN. No personal data is transmitted to this service.

CT Communications does not share your personal information with any of the above third-party services. We are not responsible for the privacy practices of external websites or services you may access through links on our website.

As a data subject under the Protection of Personal Information Act, you have the following rights regarding your personal information held by CT Communications:

• chevron_right Right of access - You may request confirmation of whether we hold personal information about you, and request a copy of that information.
• chevron_right Right to correction - You may request that inaccurate, incomplete, or outdated information be corrected or updated.
• chevron_right Right to deletion - You may request that your personal information be deleted, subject to our legal retention obligations.
• chevron_right Right to object - You may object to the processing of your personal information where we are processing it on the basis of a legitimate interest.
• chevron_right Right to lodge a complaint - You have the right to submit a complaint to the South African Information Regulator at inforeg.org.za if you believe your rights have been violated.

To exercise any of the above rights, please contact us in writing at info@ctcommunications.co.za. We will respond to your request within a reasonable period and no later than the timeframes prescribed by POPIA.

We retain personal information submitted through our contact forms for a period of 12 months from the date of submission. This retention period allows us to reference prior enquiries, follow up on outstanding quotes, and maintain continuity of service.

Where a contact submission results in an active service agreement, associated personal information will be retained for the duration of the business relationship and for such further period as may be required by applicable law or regulation.

Once the retention period has elapsed, personal information will be securely deleted from our systems. You may request early deletion of your information by contacting us directly, subject to any overriding legal obligations.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the effective date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website following the posting of a revised policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should discontinue use of our website and contact us to request deletion of any personal information we hold about you.